TERMS OF USE
www.green-leaf.gr is the online store for showcasing and distributing the products via the Internet of the company "Petropoulos S. Dimitrios" with the trade name "GreenLeaf" based in Greece at Heroes Polytechnic Street, Kalamata (VAT: 055131943 / Kalamata Tax Office). Before you enter the online store and browse our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of "GreenLeaf" located at www.green-leaf.gr.
Make sure you agree with the following terms and conditions as your further use and browsing of the above website implies your explicit and unconditional consent and agreement to them.
1. Terms
"GreenLeaf" reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, according to its needs and commercial practices. "GreenLeaf" undertakes the obligation to inform users of any modifications as well as any changes, through the website of this online store.
2. Provided Information & Products
"GreenLeaf" is committed to the quality, completeness, and accuracy of the information presented on its website www.green-leaf.gr, both regarding the precise details displayed and the services provided by its online store, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of the website for reasons of force majeure.
3. Limitation of liability
"GreenLeaf" is not liable to customers/users for any damages that may arise from the execution or non-execution of their order (except in the cases of paragraph 9. "Withdrawal/Return - Product Replacement").
It also reserves the right regarding the delivery time of the goods in cases of force majeure. The online store www.green-leaf.gr cannot provide any guarantee for the availability of the products, but it guarantees timely information to the final consumers about their unavailability.
The online store www.green-leaf.gr provides the content (e.g. information, names, photos, illustrations, etc.), the products, and the services available through the website "as is".
Under no circumstances shall the online store of "GreenLeaf" be liable for any legal or civil and/or criminal claims nor for any damage (positive, special or consequential which includes but is not limited to, loss of profits, data, lost profits, monetary satisfaction, etc.) from visitors of the website or third parties due to reasons related to the operation or non-operation and/or the use of the website and/or the inability to provide services and/or information available from it and/or from any unauthorized interventions by third parties in products and/or services and/or information available through it.
The online store www.green-leaf.gr reserves the right to refuse acceptance of an order if it deems it necessary.
4. Intellectual property rights
This website is the official online store of "GreenLeaf". All content on the website, including images, graphics, photographs, designs, texts, provided services, and products, is the intellectual property of "GreenLeaf" and is protected under the relevant provisions of Greek law, European law, and international treaties.
Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public regarding the actual provider of the Content of the website is prohibited. Any reproduction, republication, loading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is only permitted with prior written permission from "GreenLeaf".
The names, images, logos, and distinctive features representing "GreenLeaf", and/or its online store www.green-leaf.gr, and/or third parties affiliated with them as well as their products or services, are exclusive trademarks and distinctive features of "GreenLeaf", and/or www.green-leaf.gr and are protected by Greek, community, and international trademark and industrial and intellectual property laws. In any case, their appearance and display on the website www.green-leaf.gr and in the online store of "GreenLeaf" should not in any way be construed as a transfer or assignment of a license or right to use them.
5. User Responsibility
Users of the website www.green-leaf.gr accept that they will not use the "GreenLeaf" online store for the sending, publishing, emailing, or transmitting by other means of any content that is illegal, harmful, threatening, abusive, harassing, defamatory, slanderous, obscene, indecent, libelous, violates the privacy of another, shows bias, or expresses racial, national, or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or managerial relationships (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright, or other proprietary rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or equip the operation of any software or computer hardware, intentionally or unintentionally violates applicable Greek and community legislation and its provisions, may harass third parties in any way, and any Content used for the collection or storage of personal data regarding other users.
6. Transaction Security
"GreenLeaf" recognizes the importance of the issue of the security of your personal data as well as your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure the maximum possible security for you. All information related to your personal details and your transactions is secure and confidential. The security of the "GreenLeaf" online store is achieved through the following methods:
Customer Recognition:
The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them provide you with secure access to your personal information.
You have the ability to change your Personal Security Password as often as you wish. The only one who has access to your information is you through the above passwords, and you are solely responsible for maintaining its confidentiality and hiding it from third parties. In case of loss or leakage, you must immediately notify us; otherwise, the online store of "GreenLeaf" is not responsible for the use of the secret code by unauthorized persons. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily detectable codes (e.g., date of birth).
Ensuring the privacy of the transfer of your personal data:
To ensure the confidentiality of data transmission, we use the SSL-128bit encryption protocol.
Encryption:
Wherever you enter personal data on the site (passwords, addresses, phone numbers, credit cards, etc.), there is 128-bit SSL encryption. Encryption is essentially a way of encoding information until it reaches its designated recipient, who will be able to decode it using the appropriate key.
Every time you connect to the online store of "GreenLeaf", all communication between your computer and the systems of "GreenLeaf" is encrypted using a 128-bit key. That is, every time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system.
"GreenLeaf" system first decrypts the information it receives using the same key (which is predetermined when you start your connection to the service) and then processes it. The "GreenLeaf" systems send you information following the same encryption process.
Transaction Privacy:
The maintenance of privacy is considered self-evident. The same basic principles that govern classical transactions apply in the case of e-commerce. All information transmitted by the user/member to "GreenLeaf" is confidential, and "GreenLeaf" has taken all necessary measures to ensure that it is used only to the extent deemed necessary within the framework of the services provided. Some of the measures that have been taken are as follows:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
"GreenLeaf" does not disclose customer information and their transactions, unless it has written authorization from you or this is required by a court order or decision of another public authority.
In the event that "GreenLeaf" uses third parties to support its systems, it ensures the protection of privacy.
You can request any data held about you as well as their correction in case you can document the existence of an error.
For your own safety, you should also treat all information provided through the service as confidential and private and not disclose it to any third parties.
You will receive informational catalogs and printed material only if you wish and declare it during your registration as a member.
In any case, the online store of "GreenLeaf" does not disclose or publish your personal data and the information you trust us with in any way. The personal data you provide us with by registering as a member is used exclusively for the execution of your transactions. All information is encrypted and stored with absolute security.
7. Personal Data Protection
During your visit to the pages of www.green-leaf.gr and in order to order products, as well as to ensure the possibility of communication with you so that we can inform you about our new products, you may be asked to provide information that concerns you (name, profession, email address, date of birth, etc.). Any personal data you provide anywhere on the pages and services of the website www.green-leaf.gr is intended solely for the purpose of ensuring the operation of the corresponding service and may not be used by any third party, without complying with the provisions of Law 2472/97 regarding the protection from the processing of personal data, as it is in effect at any given time.
The online store www.green-leaf.gr operates in accordance with the applicable Greek and community legislation and securely maintains your personal data for as long as you are registered with any service of www.green-leaf.gr, which is deleted after the termination of the transactional relationship in any way. The personal data you provide to the online store www.green-leaf.gr is used exclusively by it, for the purpose of supporting, promoting, and executing the transactional relationship.
The retained data of the file may be disclosed to the competent judicial, police, and other administrative authorities upon their lawful request and in accordance with the applicable legislative provisions at any given time. The Customer has, within the framework of telecommunications privacy legislation, the rights of information and objection as provided in articles 11 to 13 of law 2472/1997.
8. Purchase of Products
On the pages of our online store, you can find our products.
To facilitate your search, we have divided our products into main categories. Each category also has subcategories.
Greenleaf makes every possible effort to provide high-quality services, but nevertheless, it is not responsible for any errors in prices and product specifications and cannot guarantee that there will be no interruptions in the operation of the website or "human" errors during the updating/recording of a product's price. For the safety and effectiveness of your purchases, we invite you, if you find that a product is offered at an unusually low or high price compared to its market value, to contact the Customer Service Department at +3027210-97671 or through the website's email form before proceeding with your order.
9. Return – Replacement of Products
You have the right to return the products you purchased and request their replacement.
A) in all cases where, due to proven fault of www.green-leaf.gr, incorrect products or products of poor and defective quality were sold (error in order processing, pricing, shipping, damaged during transport or poorly packaged) and
B) in all cases where there was a problem or actual defect in the product. In any case and for all the above cases, the maximum time limit for return for replacement cannot be extended beyond four (4) calendar days from the date of receipt. Additionally, for all cases, the product for replacement-repair must necessarily be accompanied by the original proof of purchase.
G) For any reason, even without cause within 14 calendar days.
For all the above cases, the products to be replaced or repaired must be in the condition they were received by the customer, complete and without damage, and their packaging must be the one that normally accompanies the product and must be in excellent condition, along with all the documents that accompanied the product (e.g. Receipt, Retail Receipt, etc.). Before any return, it is recommended to first communicate with the "GreenLeaf" Online Store. The shipping cost for the return of the products is covered by the buyer.
In case they are not returned within 14 days, then "GreenLeaf" may not accept any return or replacement.
In the case of plant returns: Plants (due to their fragility) must be received by us in the same condition they were in when you received them, in order for us to proceed with the refund of their value. Plants that have any damage due to courier transport or due to delays in delivery from the courier to us that may lead to their drying out are not compensated.
For plants (due to their fragility), in the event of a failed delivery of the shipment, due to the fault of the recipient (e.g. absence during delivery) or the fault of the Courier, we bear no responsibility for the condition of the plants during subsequent delivery attempts or afterwards. prolonged stay of the package at a Courier store and under no circumstances do we assume their compensation.
The recipient is responsible to ensure the immediate pickup of the package from the Courier store.
In the event that the shipment of the order is made and there is a refusal of receipt for any reason, 'Greenleaf' is not liable and in no case assumes its compensation.
An order containing live plants that has already been shipped cannot be canceled. The customer must receive it and if they wish to return the products according to the return policy.
10. Payment Methods
Payment can be made using the following methods:
- PayPal: if you already have a PayPal account or if you create an account with this service.
- Credit card, by selecting payment with PayPal and in the payment window after selecting: "Pay with Debit or Credit card". The payment process through PayPal is fully automated and usually completes within a few minutes. During this process, no personal information (including credit card number) is stored in our Online Store.
- Credit card: by choosing payment with Viva Wallet. The payment process through Viva Wallet is fully automated and usually completes within a few minutes. During this process, no personal information (including credit card number) is stored in our Online Store.
13. Links to other sites.
www.green-leaf.gr does not check the availability, content, privacy policy, quality, and completeness of the services of other websites and pages to which it refers through "links," hyperlinks, or advertising banners. Therefore, for any problem that arises during your visit - use of them, you must contact the respective websites and pages directly, which bear the relevant responsibility for providing their services. The www.green-leaf.gr should in no case be considered to agree or accept the content or services of the websites and pages to which it refers or that it is connected to them in any other way.
14. Links to the Network.
Links to the Network are only allowed to its pages and not to pages that may have a password, unless there is an explicit agreement between the Network and the referring entity.
15. Applicable law and other terms.
The above terms and conditions of use of this website, as well as any modification, change or alteration of them, are governed and supplemented by Greek law, the law of the European Union, and the relevant international treaties.
Any provision of the above terms that becomes contrary to the law shall automatically cease to be in effect and shall be removed from this document, without in any case affecting the validity of the remaining terms.
This constitutes the entire agreement between www.green-leaf.gr and the visitor - user of its pages and services and binds only them. No modification of these terms will be considered and will not form part of this agreement unless it has been expressed in writing and incorporated herein.
17. Refusal of sale
In the event that we determine that the customer does not intend to collect their order or has not collected a previous order that has been shipped, then 'Greenleaf' has the right to refuse the sale.
18. Greenleeaf can change the shipping method selection, if this is deemed necessary, detrimental, unprofitable, or dangerous for the safety and proper and timely delivery of the products to the customer.