RETURNS

Product Returns & Replacements

At Greenleaf, your satisfaction is important to us. You may request a return or replacement under the following conditions:

A. Incorrect or Defective Products

• You received the wrong item.
• The product is defective or of poor quality.
• An error occurred in order processing, pricing, or shipping.
• The item arrived damaged or improperly packaged.

B. Faulty or Damaged Items

Products with a manufacturing defect or quality issue may also be returned for replacement.

Return Deadlines

• General Products: Within 14 calendar days of receipt.
• Plants: Within 4 calendar days, due to their sensitive, perishable nature.

Returns submitted outside these periods may not be accepted.

Return Conditions

To qualify for a return or replacement:

• Products must be in their original, unused condition.
• All original packaging and documentation (invoice, delivery slip, etc.) must be included.
• Proof of purchase is required.
• Return shipping costs are the customer’s responsibility.

Special Terms for Plant Returns

Because plants are perishable:

• They must be returned in the exact condition received.
• 🚫 Damage caused by courier delays or mishandling is not eligible for refund or replacement.
• If delivery is missed due to recipient absence or courier error, Greenleaf cannot be held responsible for the plant’s condition during subsequent delivery attempts or storage at a courier facility.
• Immediate collection from the courier is the recipient’s responsibility.

Refused Deliveries

If an order is refused upon delivery for any reason, Greenleaf will not provide compensation or refunds.