RETURNS

RETURNS, WITHDRAWAL, REPLACEMENTS AND CANCELLATIONS POLICY

This policy applies to orders placed through the Greenleaf online store.

The statutory right of withdrawal applies to consumers. Purchases made in the course of a professional or business activity are considered in accordance with applicable law and the agreed terms.

The option to submit a request online does not mean that a return or cancellation is automatically accepted. Each request is reviewed by Greenleaf in accordance with this policy and applicable law.

1. Submitting a return or cancellation request

You can submit a return or cancellation request online through your account:

Submit a return or cancellation request

Sign in using the same email address that you provided with your order and the six-digit verification code that you will receive by email. Select the relevant order and follow the steps displayed.

After submission, a confirmation will be sent to your email address. Confirmation that your request has been received does not constitute approval of the return, cancellation of the order or approval of a refund.

If you experience a technical issue or your order is not displayed, contact us at info@green-leaf.gr, quoting your order number.

2. Cancellation before dispatch

You can submit a cancellation request for an item that has not yet been fulfilled or dispatched. The request can be submitted through your account until the item is marked as fulfilled in the Shopify system.

Submitting a request does not automatically cancel the order. Greenleaf reviews the request and informs you whether the cancellation has been completed.

Once dispatch has been completed, the order cannot be cancelled. For eligible items, a return request can be submitted after delivery in accordance with the terms below.

3. Withdrawal and returns due to a change of mind

For items that do not fall within a statutory exception to the right of withdrawal, you may withdraw without giving a reason within fourteen (14) calendar days from the day on which you, or a third party indicated by you, took delivery of the last item in the order.

If the final day of the period falls on a Saturday, Sunday or public holiday, the period is extended until the next working day.

To exercise your right of withdrawal, submit the online request through your account or send a clear statement to info@green-leaf.gr before the period expires.

After notifying us of your withdrawal, the item must be sent back without undue delay and no later than fourteen (14) calendar days afterwards.

For a return due to a change of mind:

  • The direct cost of return shipping is borne by the buyer.
  • No restocking fee or other additional return charge is imposed.
  • The item must be returned complete, with its accessories and accompanying documents and, where possible, in its original packaging in good condition.
  • You may examine the item only to the extent that you would be able to examine it in a physical store. You may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
  • The order number, proof of purchase or another sufficient means of identifying the transaction is required.

Optional exchanges due to a change of preference are not offered. You can return an eligible item and place a new order.

4. Incorrect, defective or damaged items

Please contact us if:

  • you received a different item from the one you ordered,
  • the item is defective or does not materially conform to its description,
  • an error occurred while processing or dispatching the order,
  • the item arrived damaged or inadequately packaged.

Submit the relevant request through your account and send your order number and clear photographs of the item, its packaging and, where necessary, the shipping label to info@green-leaf.gr as soon as possible.

For a confirmed error, defect or damage that existed at the time of delivery, reasonable return shipping costs are covered by Greenleaf. Depending on the circumstances and applicable law, a repair, replacement, price reduction or refund may be provided.

The replacement of an incorrect or defective item is not considered an optional exchange.

Mandatory rights arising from the statutory guarantee of conformity are not restricted by this policy.

5. Special terms for live plants

Live plants are perishable goods whose condition may change or deteriorate rapidly. For this reason, the general right of withdrawal due to a change of mind may not apply where and to the extent that the statutory exception for goods liable to deteriorate or expire rapidly applies.

This exception does not restrict your rights when a live plant:

  • is different from the one you ordered,
  • arrived damaged,
  • has a serious problem that existed at the time of delivery,
  • does not materially conform to its description.

For problems that are apparent upon delivery, please contact us within four (4) calendar days, providing photographs of the plant, its packaging and the shipping label. This period facilitates the prompt assessment of its condition and does not restrict any mandatory rights provided by law.

Damage or deterioration caused during transport before delivery is assessed by Greenleaf and is not automatically excluded from compensation.

If delivery fails because of the recipient’s absence, incorrect delivery details, unjustified refusal to accept delivery or failure to collect the parcel promptly from a courier depot, Greenleaf is not liable for any subsequent deterioration in the plant’s condition, to the extent permitted by law.

6. Return method and costs

After your request has been reviewed, return instructions will be sent to you. To ensure that the shipment is routed correctly, do not send an item before receiving the relevant instructions. This does not affect the validity of a declaration of withdrawal submitted within the applicable period.

  • For a return due to a change of mind, the buyer arranges and bears the cost of return shipping.
  • For a confirmed error, defect or damage at the time of delivery, reasonable return shipping costs are covered by Greenleaf.
  • No restocking fee is imposed.
  • We recommend using a shipping method that provides tracking.

7. Refunds

In the event of a statutory withdrawal, the refund is made to the original payment method without undue delay and no later than fourteen (14) calendar days from the date on which we were informed of your decision to withdraw.

Greenleaf may withhold the refund until it has received the returned items or until you provide evidence that you have sent them back, whichever occurs first.

Where required by law, the cost of the basic, least expensive initial delivery method is also refunded. Any additional cost resulting from your choice of a more expensive or faster delivery method is not refunded.

After the refund has been issued, additional time may be required for the amount to appear, depending on your bank or payment provider.

8. Model withdrawal form

The following model form may be used for an item that carries a statutory right of withdrawal. It is not mandatory if the online procedure through your account is used:

To: Greenleaf – Petropoulos S. Dimitrios
Iroon Polytechneiou, 24100 Kalamata, Greece
Email: info@green-leaf.gr

I hereby give notice that I withdraw from my contract of sale for the following items:

Items:

Order number:

Order date:

Delivery date:

Full name:

Address:

Date:

Signature, only if this form is submitted on paper:

9. Contact and mandatory rights

For returns, cancellations and order-related issues:

info@green-leaf.gr

This policy does not restrict any mandatory consumer right provided by Greek or European law.