TERMS OF USE

Terms & Conditions

Greenleaf (Petropoulos S. Dimitrios), based in Kalamata, Greece (VAT ID: EL055131943). By browsing or using this website, you fully and unconditionally accept the following terms and conditions.

1. General Terms

Greenleaf reserves the right to update or modify these terms at any time in line with business needs or legal requirements. Any changes will be published on this website.

2. Product Information

We strive to provide accurate, complete, and up-to-date product descriptions and service details. We are not responsible for technical or typographical errors or for temporary unavailability due to force majeure.

3. Limitation of Liability

To the fullest extent permitted by law, Greenleaf shall not be liable for any direct, indirect, incidental, or consequential damages arising from order delays, cancellations, or the use of this site and its content. Product availability is not guaranteed; customers will be promptly informed of any unavailability.

4. Intellectual Property

All content on this website (images, text, graphics, logos, services, etc.) is the exclusive intellectual property of Greenleaf and protected by Greek, EU, and international copyright laws. Any use, reproduction, or distribution without prior written permission is prohibited.

5. User Conduct

Users must not upload, transmit, or share content that is illegal, harmful, defamatory, offensive, or infringes the rights of others. Any attempt to interfere with site functionality or security is strictly forbidden.

6. Transaction Security

Greenleaf uses industry-standard security protocols (SSL 128-bit encryption) to safeguard personal data and transactions. Only authorized personnel have access to sensitive information. Customers are responsible for keeping their login credentials confidential.

7. Personal Data Protection

Personal data is collected and processed in accordance with the General Data Protection Regulation (EU 2016/679 – GDPR) and applicable Greek legislation. Data is used solely for order processing and communication and may be disclosed only where legally required. For details, please refer to our Privacy Policy.

8. Product Purchases

Products are categorized to assist browsing. While we aim for accuracy, errors in pricing or availability may occur. Customers are encouraged to contact us if they notice discrepancies before placing an order.

9. Returns & Replacements

Customers may request a return or replacement under the following conditions:

  • The product is incorrect, defective, or damaged due to Greenleaf’s error.
  • The product has a manufacturing defect upon delivery.
  • The customer wishes to exercise the general right of withdrawal within 14 calendar days of receipt.

Special Terms for Plants

Due to their perishable nature, live plants are subject to stricter return conditions:

  • Returns must be requested within 4 calendar days of receipt.
  • Plants must be returned in their original, healthy condition.
  • Greenleaf cannot refund or replace plants damaged due to courier delays, mishandling, or late collection.
  • Orders containing live plants cannot be cancelled once dispatched.

Return Requirements

  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase must be included with the return.
  • Return shipping costs are borne by the customer.
  • Returns beyond 14 days (or 4 days for plants) will not be accepted.

10. Payment Methods

  • PayPal
  • Credit/Debit Card via Viva Wallet (secure automated processing; Greenleaf does not store card data).

11. Order Delays

Orders may be delayed due to force majeure (e.g., extreme weather, strikes), incorrect or outdated contact details, or absence of a valid mobile number required for dispatch.

12. VAT

All prices include applicable VAT.

13. External Links

We are not responsible for the content or availability of external websites linked from ours. Use of such sites is at the customer’s own risk.

14. Linking Policy

Links to www.green-leaf.gr (including regional versions such as /en-eu) are permitted only to publicly accessible pages, unless otherwise agreed.

15. Governing Law

These terms are governed by Greek and EU law. Any disputes fall under the exclusive jurisdiction of Greek courts. If any provision is deemed invalid, the remaining terms remain in effect.

16. Invoicing

Invoices are sent electronically to the email provided at checkout once the order is confirmed and dispatched.

17. Refusal of Sale

Greenleaf reserves the right to decline orders from customers with a history of refused deliveries or non-collection, in order to protect product integrity and operations.

18. Shipping Method Changes

Greenleaf may modify the selected shipping method if necessary for safety, timely delivery, or cost-effectiveness.

Last updated: 26 Aug 2025